Whitelisting Time Cards - Office 365
To ensure time card emails are not blocked by spam filtering, we recommend whitelisting the email address your time cards come from. Each school has a unique email address used for time card delivery - in most cases your school's city @workstudyforce.net. As an example, email@example.com or something similar.
How do I know what email address to whitelist?
Great question. It's unique for each school, and a full listing will be provided at some point in the near future. It's also possible to find in Salesforce, but the easiest thing to do is to contact Mark at firstname.lastname@example.org.
Steps to whitelist an email from the Office 365 Spam filter
In Office 365, you'll need to visit the
Exchange Admin Center to access the spam settings.
Spam Filter from the Exchange Admin Center
Select your applicable Spam Filter profile and select the
allow lists and select the + button under "Allowed Sender" or "Allowed Domain".
Allowed Sender will allow you to allow whitelist one specific email address (email@example.com) through the spam filter, versus
Allowed Domain whitelisting the entire domain (workstudyforce.net).
In the new dialog box,
add the email address (or domain) and click "OK"
Save" on the Allow Lists dialog. The time card email address is now whitelisted and should bypass spam filtering.
What about Outlook Clutter?
It appears that whitelisting an email address here does not automatically mean it bypasses Clutter. If your students are finding their time card emails in Clutter, you will want to set up a mail rule to bypass Clutter. Microsoft has a great page on how to create a mail rule allowing for a bypass of Clutter here: https://technet.microsoft.com/en-us/library/dn896639(v=exchg.150).aspx
In this case, you'll set the critera to emails coming from your school's time card email.